Integration of new service features
Creating first live video chat feature within the Telekom Service apps as well as redefining all navigation and search possibilities for all help and community contents across all platforms.
TELEKOM Service APP IDEATION
Ideation for a new MAGENTA Service App integrating Telekom's growing digital service landscape into one. (Magenta Service/ DSL Hilfe/ Kundencenter/ Telekom Shop/ Telekom Hilft / Ferndiagnose/ Online Manager)
NOT LOGGED IN
LOGGED INTO APP
ANIMATED CONCEPT
This Keynote presentation was made to help stakeholders understand main usage flows.