ELIZA was Telekom's first AI & digital assistance ideation project aiming to create an overall Customer Experience for digital assistance across all devices and relevant touchpoints.
Meet ELIZA.
We created an image video to onboard all associated managers and stakeholders within the company:
Ideation & PROTOTYPING
For the ideation phase we explored many different design and interaction patterns to test and define the best User Experience within the Customer Lifecycle.
GuidEline: Digital Assistance
Creation and definition of Digital Assistance Guidelines for the Telekom Experience Toolbox.
