EXPERIENCE TARGET PICTURE
SMART SUPPORT was a project initiative to align the product vision of all Customer Service touch-points and to forge collaborations between all relevant stakeholders.
IMAGE VIDEO FOR SELF CARE JOURNEY
STAKEHOLDER WORKSHOP
Workshop and collaboration with all relevant stakeholders sketching a potential product portfolio for customer self-care by implementing digital-assistance as a new service layer for Deutsche Telekom.
ALIGNMENT & COLLABORATION
Creation of core team and start of collaborations in order to redefine the digital service landscape for 2020.
